Agency Compliance Audit
Internal audits help you identify and mitigate risks in your business operations to
sustain your peace of mind.
Why do you need an Internal Audit?
With consistent updates in existing regulations and the introduction of new ones, the real estate industry is under stricter scrutiny from regulators.
This level of vigilance by the authorities can make it difficult for agencies to navigate through the regulatory minefield to stay on top of business and compliance obligations.
Internal audits help you identify and mitigate risks in your business operations to sustain your peace of mind.
Working in real estate presents a fair share of challenges with the intricacies of the various laws and regulations that apply to all real estate agents in Victoria. Apex HR’s team of regulatory experts have over a decade of experience working with Consumer Affairs Victoria.
Internal Audit includes
Success in the market comes with staying clear of fines, reputational damage and customer complaints, for which a real estate agency is recommended to undergo regular internal audits that include but are not limited to:
Sales file compliance
- Review of listing documentation Property quoting and price representations
- Property marketing
- Mandatory disclosures
Property management file compliance
- Review of listing and management documentation
- Rental application process
- Rental agreement and renter onboarding process
- Mandatory disclosures
- Asset management process
Operational process
- Review of employee files
- Review of licensing records
- Review of business records (complaints processes, privacy statements and more).
How detailed is the audit?
Apex HR undertakes a detailed audit of the requirements stated under the Estate Agents Act 1980, Sale of Land Act 1962, Residential Tenancies Act 1997 and Australian Consumer Law.
Stay clear from regulatory scrutiny. Let Apex HR assist you in developing a deeper understanding of compliance issues and learning how to prevent them while successfully building your business with confidence.
The Apex HR Difference
The internal audits are conducted by experienced regulatory professionals who have more than 10 years of experience working with Consumer Affairs Victoria and are committed to working with estate agents to establish best practices in their operations.
Perhaps ask the question instead, what will it cost me not to have an audit in fines, customer complaints and reputational damage?
Select from one of our 3 options
Option 1
Sales or Property Management
-
6 Hours
-
Sales files or
-
Property Management
-
Organisational policies and procedures
-
Organisational processes
-
Employee knowledge of their regulatory obligations
Option 2
Sales and
Property Management
-
8.5 Hours
-
Sales files
-
Property management files
-
Organisational policies and procedures
-
Organisational processes
-
Employee knowledge of their regulatory obligations
Option 3
Sales, Property Management
And Employee Files
-
12 Hours
-
Sales files
-
Property management files
-
Employee files
-
Organisational policies and procedures
-
Organisational processes
-
Employee knowledge of their regulatory obligations